- Serious IT system issues impacting 1-2% of customers during the implementation of a new customer engagement platform.
- High need for recovery among 41% of employees (Sensor survey).
- High Scope 3 emissions (97% of total emissions).
- Increased customer complaints due to IT system issues and staffing problems.
Telenet Group Holding NV/SA
Greenhouse gas emissions & sustainability report data
In its 2023 reporting, Telenet Group Holding NV/SA disclosed greenhouse gas emissions of 358 ktCO2e/year. By scope: Scope 1: 8.1K tCO2e/year; Scope 2: 1.4K tCO2e/year (market-based); Scope 3: 348.3K tCO2e/year. Figures are as stated in the company's own report and may use different boundaries, units or methods (for example market-based vs location-based Scope 2), so compare with care.
GHG Emissions
358 ktCO2e/year
2023
Renewable Energy
81%
of total energy
Water Usage
20.9K m3/year
2023
Waste
2.0K tons/year
2023
Energy Use
218.0M kWh/year
2023
📊 Emissions by Scope (2023)
| Scope | What it covers | Reported value |
|---|---|---|
| Scope 1 | Direct emissions from sources the company owns or controls (fuel combustion, company vehicles, process and fugitive emissions). | 8.1K tCO2e/year |
| Scope 2 | Indirect emissions from purchased electricity, steam, heat and cooling. | 1.4K tCO2e/year (market-based) |
| Scope 3 | Other indirect emissions across the value chain (purchased goods, business travel, use of sold products, etc.). | 348.3K tCO2e/year |
New to scopes? Read Scope 1, 2 and 3 emissions explained and market-based vs location-based Scope 2.
📈 Emissions by Report Period
| Report period | Headline emissions figure reported |
|---|---|
| 2023 | 358 ktCO2e/year |
| 2022 | 38.6K tCO2e/year (location-based); 10819 tCO2e/year (market-based) |
| 2020 | 45.2K tCO2e/year (location-based); 13493 tCO2e/year (market-based) |
| 2011 | 13.6K tCO2e/year (2011) |
Each row is the headline figure extracted from a different report; scope coverage and methodology can change between years.
✅ Reported Environmental Achievements
- Reduced car-related CO2 emissions by 9% compared to 2022.
- Achieved 81% renewable energy share in overall energy usage.
- Recycled more than 200,000 set-top boxes and modems annually.
- Avoided 3,784.61 tons of waste in 2023 through reverse logistics.
🎯 Climate & Sustainability Targets
🔜 Short-term
- Reduce car-related CO2 emissions by 12% compared to 2023.
- Achieve 95% agreement framework for employees with 5 commitments across 3 pillars.
📅 Medium-term
- Reduce carbon emissions by 55% by 2030 (SBTi target).
- Achieve 70% FttH coverage by end 2029.
🔭 Long-term
- Achieve Net-zero emissions (-90% reduction) by 2040 (SBTi target).
🌱 ESG Focus Areas
Progress (accelerating people and businesses in the digital age)Empowerment (inclusive and purpose-driven organization)Environmental Responsibility (net-zero target and circular economy practices)