- Prolonged recession resulting in difficulties for businesses to meet loan repayment obligations
- Need to improve Customer service levels and address Customer complaints efficiently
- Transition from GRI G3 to GRI G4 Guidelines
- Maintaining high quality of services after the acquisition of Citibank’s Retail Banking operations
Alpha Bank A.E.
Greenhouse gas emissions & sustainability report data
In its 2014 reporting, Alpha Bank A.E. disclosed greenhouse gas emissions of 55.4K tons. Figures are as stated in the company's own report and may use different boundaries, units or methods (for example market-based vs location-based Scope 2), so compare with care.
GHG Emissions
55.4K tons
2014
Water Usage
66.6K m3
2014
Energy Use
64.3K MWh
2014
📈 Emissions by Report Period
| Report period | Headline emissions figure reported |
|---|---|
| 2014 | 55.4K tons |
| 2012 | 244.9K tons (CO2) |
| 2011 | 34.0K tons (tCO2e/year) |
| 2010 | 34.4K tCO2e/year |
Each row is the headline figure extracted from a different report; scope coverage and methodology can change between years.
✅ Reported Environmental Achievements
- Reduced electricity consumption per square meter in the Bank Network from 146.8 KWh/m2 in 2013 to 132.0 KWh/m2 in 2014
- Substitution of oil by natural gas for heating purposes in Bank buildings resulting in resource savings and environmental benefits
- Continued use of low energy consumption, 75 gr “eco-efficient” copier paper
- Expanded Managed Printing Service to one more building
🎯 Climate & Sustainability Targets
🔜 Short-term
- To enhance the CSR Report 2015 with more issues, based on the requirements of the analysts and rating firms
- To enhance the process for identifying the Bank’s material CSR issues
- To involve more Divisions and Executives of the Bank in the collection of information required to improve the Bank’s position in terms of ratings
- To gradually increase, within 2015, the number and type of electronic banking services offered and the usage of these services by 20%
- To further reduce the time required to resolve Customer complaints
🌱 ESG Focus Areas
Customer SatisfactionEmployee Well-beingEnvironmental SustainabilitySocial ContributionGovernance