- Rising premium prices in a challenging economic environment impacting NPS
- Claims delays impacted by supply chain challenges
- Under-representation of women and ethnic minorities at senior levels
- Missed 2023 annual targets for senior role ethnic minority and Black representation
Direct Line Group
Greenhouse gas emissions & sustainability report data
In its 2023 reporting, Direct Line Group disclosed greenhouse gas emissions of 265.5K tCO2e (Scope 1 2 and 3 excluding investments). By scope: Scope 1: 5.5K tCO2e; Scope 2: 6.6K tCO2e; Scope 3: 242.4K tCO2e (excluding investments). Figures are as stated in the company's own report and may use different boundaries, units or methods (for example market-based vs location-based Scope 2), so compare with care.
GHG Emissions
265.5K tCO2e (Scope 1 2 and 3 excluding investments)
2023
Renewable Energy
100% (electricity since 2014)
of total energy
Energy Use
31.7M kWh (Electricity and Gas)
2023
📊 Emissions by Scope (2023)
| Scope | What it covers | Reported value |
|---|---|---|
| Scope 1 | Direct emissions from sources the company owns or controls (fuel combustion, company vehicles, process and fugitive emissions). | 5.5K tCO2e |
| Scope 2 | Indirect emissions from purchased electricity, steam, heat and cooling. | 6.6K tCO2e |
| Scope 3 | Other indirect emissions across the value chain (purchased goods, business travel, use of sold products, etc.). | 242.4K tCO2e (excluding investments) |
New to scopes? Read Scope 1, 2 and 3 emissions explained and market-based vs location-based Scope 2.
✅ Reported Environmental Achievements
- Reduced Scope 1 and 2 emissions by 43% against the 2019 baseline
- Reduced Scope 1 and 2 emissions by 31% compared to 2022
- Expanded the use of HVO in repair centers, saving an estimated 2,025 tCO2e in 2023
- Removed gas from all paint spray booths in one auto services site, saving an estimated 277 tCO2e per year
- Completed LED light installation across all 23 auto services sites
- Achieved a silver SKA rating for Riverbank House office fit-out
- Hit 2027 targets early for aligning Scope 1 and 2 corporate bonds portfolio temperature rating to 2.08°C and Scope 1, 2 and 3 portfolio temperature rating to 2.31°C
🎯 Climate & Sustainability Targets
🔜 Short-term
- Evolve and enhance digital servicing options for customers
- Review and update electric vehicle strategy
- Develop and embed new learning opportunities
- Define approach to culture, leadership, and future prospects
- Review community approach, programs, and partnerships
📅 Medium-term
- Reduce emissions 46% across offices and accident repair centers by 2030
- Align Scope 1 and 2 portfolio temperature rating to 2.08°C by 2027
- Align Scope 1, 2 and 3 portfolio temperature rating to 2.31°C by 2027
- Reduce emissions from commercial property portfolio by 58% per square meter by 2030
- Reduce emissions from real estate loans portfolio by 58% per square meter by 2030
🔭 Long-term
- Become a Net Zero business across all scopes by 2050
🌱 ESG Focus Areas
CustomersPeopleSocietyPlanetGovernance