- Increased number of complaints (30.4% increase in first-line complaints).
- Delays in digital meter roll-out due to various factors (Constitutional Court ruling, customer non-response, contractor start-up problems, supply chain issues).
- Resistance from some solar panel owners to digital meter installation.
- Blocked access points (EANs) within the Atrias platform.
Fluvius System Operator cv
Greenhouse gas emissions & sustainability report data
In its 2023 reporting, Fluvius System Operator cv disclosed greenhouse gas emissions of 392.7K tCO2e (2020). By scope: Scope 1: 20.1K tCO2e (2020); Scope 2: 1.4K tCO2e (2020). Figures are as stated in the company's own report and may use different boundaries, units or methods (for example market-based vs location-based Scope 2), so compare with care.
GHG Emissions
392.7K tCO2e (2020)
2023
📊 Emissions by Scope (2023)
| Scope | What it covers | Reported value |
|---|---|---|
| Scope 1 | Direct emissions from sources the company owns or controls (fuel combustion, company vehicles, process and fugitive emissions). | 20.1K tCO2e (2020) |
| Scope 2 | Indirect emissions from purchased electricity, steam, heat and cooling. | 1.4K tCO2e (2020) |
New to scopes? Read Scope 1, 2 and 3 emissions explained and market-based vs location-based Scope 2.
📈 Emissions by Report Period
| Report period | Headline emissions figure reported |
|---|---|
| 2023 | 392.7K tCO2e (2020) |
| 2022 | 392.7K tCO2e (2020) |
Each row is the headline figure extracted from a different report; scope coverage and methodology can change between years.
✅ Reported Environmental Achievements
- Installed 988,131 digital meters (509,626 electricity, 370,879 gas), bringing the total to 3,150,311 since July 2019.
- Converted 131,646 public lighting points to LED (46.4% total)
- Reduced electricity grid unavailability to 22 minutes and 25 seconds per customer per year.
- 3.5% year-on-year decrease in electricity grid losses (10.5% over five years).
🎯 Climate & Sustainability Targets
🔜 Short-term
- Improve lead times for subsidy applications and connections.
- Simplify customer processes, especially for prepaid and local generation.
📅 Medium-term
- Complete the conversion of all public lighting to LED by 2028.
- Achieve a minimum 30% reduction in direct GHG emissions by 2030 (compared to 2020).
🔭 Long-term
- Achieve net-zero emissions by 2050.
🌱 ESG Focus Areas
Energy and climate transitionClimate adaptation: sewerageDigitizationSustainable operations