- Covid-19 pandemic impacting operations, customer service, and financial performance.
- Maintaining customer trust and brand reputation in a competitive market.
- Highly competitive telecommunications market.
- Attracting and retaining talent in a competitive employment environment.
- Changing market structure with the transition to Full Fibre.
- Regulatory compliance in a highly regulated sector.
- Data and cyber security threats.
- Ensuring network resilience and business continuity.
- Managing liquidity risk.
- Successful delivery of change programmes.
TalkTalk Telecom Group Limited
Greenhouse gas emissions & sustainability report data
In its 2021 reporting, TalkTalk Telecom Group Limited disclosed greenhouse gas emissions of 8.5K tCO2e (Location based 2021). Figures are as stated in the company's own report and may use different boundaries, units or methods (for example market-based vs location-based Scope 2), so compare with care.
GHG Emissions
8.5K tCO2e (Location based 2021)
2021
Energy Use
26.5M kWh (2020/21)
2021
✅ Reported Environmental Achievements
- Reduced tCO₂ intensity (tonnes of CO₂/gigabit of bandwidth) by 58% since 2010, achieving an 80% reduction target.
- Switched to a renewable energy provider for scope 2 emissions in October 2020.
- Introduced 100% recyclable ‘brown box’ packaging for customer equipment, removing all external single-use plastic packaging.
🎯 Climate & Sustainability Targets
🔭 Long-term
- Net zero emissions
🌱 ESG Focus Areas
Digital safety and securityCommunity investmentEnvironmental responsibility (carbon emissions reduction)Employee wellbeingInclusivity and diversity