- High employee turnover (4274 associates terminated employment)
- Adaptation of processes due to the merger with Sitel Group
- Implementation of a proper process management approach
- Maintaining high levels of motivation during process adoption
- Water stress in Liberia location
Sitel Group® (SYKES Enterprises, Incorporated acquired by Sitel Group in 2021)
Greenhouse gas emissions & sustainability report data
In its 2021 reporting, Sitel Group® (SYKES Enterprises, Incorporated acquired by Sitel Group in 2021) disclosed greenhouse gas emissions of 274 tCO2e/year. By scope: Scope 1: 132 tCO2e/year; Scope 2: 141 tCO2e/year; Scope 3: 1 tCO2e/year. Figures are as stated in the company's own report and may use different boundaries, units or methods (for example market-based vs location-based Scope 2), so compare with care.
GHG Emissions
274 tCO2e/year
2021
Renewable Energy
4%
of total energy
Water Usage
15.5K m3/year
2021
Waste
131 tons/year
2021
Energy Use
20.4859 TJ/year
2021
📊 Emissions by Scope (2021)
| Scope | What it covers | Reported value |
|---|---|---|
| Scope 1 | Direct emissions from sources the company owns or controls (fuel combustion, company vehicles, process and fugitive emissions). | 132 tCO2e/year |
| Scope 2 | Indirect emissions from purchased electricity, steam, heat and cooling. | 141 tCO2e/year |
| Scope 3 | Other indirect emissions across the value chain (purchased goods, business travel, use of sold products, etc.). | 1 tCO2e/year |
New to scopes? Read Scope 1, 2 and 3 emissions explained and market-based vs location-based Scope 2.
📈 Emissions by Report Period
| Report period | Headline emissions figure reported |
|---|---|
| 2021 | 274 tCO2e/year |
| 2017 | 681.54 tCO2e/year (2017) |
Each row is the headline figure extracted from a different report; scope coverage and methodology can change between years.
✅ Reported Environmental Achievements
- Reduced total energy consumption by 2.2510 Terajoules (9% less than 2019)
- Reduced total GHG emissions by 49% compared to 2020
- Achieved Carbon Neutrality certification
- Reduced water consumption by 5% compared to 2020
- 90% of supplies were eco-friendly
🎯 Climate & Sustainability Targets
🔜 Short-term
- Generate 10% of building energy consumption through solar plant by 2025
- 95% eco-friendly supplies by 2025
- Reduce water consumption by 15% vs 2020 by 2025
- Reduce paper consumption by 20% vs 2020 by 2025
- Reduce LP gas consumption by 15% vs 2020 by 2025
🌱 ESG Focus Areas
EconomicSocialEnvironmental